PERSONAL STATEMENT
Highly diligent and customer-centric professional with 6+ years of experience managing bar operations by streamlining day-to-day tasks and increasing efficiency. Established track record of introducing new concepts and menus to drive business growth and revenue while ensuring delivery of top-tier customer service. Adept at evaluating market trends, conducting P&L analysis, and managing procurement and logistics. Strong communicator and team player with the ability to supervise staff and develop strong relationships with key stakeholders and customers.
WORK EXPERIENCE
TopGolf, Liverpool
Bar Manager, September 2020 – Present
- Increased bar revenue by 25% by designing new menus and introducing signature drinks
- Conduct in-depth research on the latest F&B trends to drive innovation within the bar
- Accomplished high sales volume and developed a large network within the industry by leveraging outstanding management and leadership skills
- Mitigate labour costs by analysing team members’ strengths versus customer flow while hiring skilled bartenders and adjusting bar schedules accordingly
Fauna Brewing, Liverpool
Bar Manager, June 2018 – August 2020
- Increased revenue by 40% by devising and implementing robust sales strategies
- Surpassed yearly sales goals by 200% through the provision of top-notch customer service
- Oversaw and maintained inventory by monitoring stock availability and placing orders as required
- Led hiring and training of new staff to streamline daily operations and maximise productivity
- Attained 97% customer satisfaction rate by addressing complaints and promptly resolving issues
Mission Mars, Wirral
Bartender, May 2016 – May 2018
- Verified age of individuals purchasing alcoholic beverages by checking identification of customers as per requirements
- Provided quick and exceptional customer service while preparing, mixing, and serving drinks and beverage orders
- Created attractive displays by arranging bottles and glasses in innovative styles, increasing daily sales by 15%
- Maintained cleanliness across the bar, work area, and tables, as well as coordinated with team members for seamless execution of tasks
EDUCATION
University of Wolverhampton
Business Management Certificate
City & Guilds
NVQ in Hospitality & Catering
Liverpool Hope University
Bachelor of Arts in Service Management (2:1)
KEY SKILLS
- Operational excellence
- Customer service
- Team leadership & training
- Hospitality management
- Upselling
- Cost saving & budgeting
- Inventory management
- Microsoft Office Suite
