Customer Service Cover Letter

Customer service is a fast-paced industry with talented people looking to progress in their careers. If you want a shot at impressing a hiring manager and landing an interview, you need to know how to write a cover letter that correctly displays your customer service skills and accomplishments.

We’ve included three professional writing tips for a customer service cover letter and examples to guide you as you write your own.

1. Start your cover letter with a detailed introduction

In a competitive industry such as customer service, hiring managers will view hundreds of applications for one position. Starting a cover letter off with an introduction that quickly showcases your experience and qualifications is essential for grabbing the hiring manager’s interest.

In your cover letter’s introduction, focus on including the following five key points:

1. which position you’re applying for
2. the company’s name
3. how you found the opening
4. why you’re interested in the position
5. an impressive career achievement

Whether you’re an entry-level or experienced customer service representative, this can be done.

Here’s an example of how to write a cover letter introduction for a customer service veteran:

I’ve been an admirer of ABC Services. In particular, I’ve always been impressed with the professionalism of its online service team, having interacted with them as a customer in the past. When I noticed the job opening for the Customer Service Manager position advertised on your website, I couldn’t wait to apply.

Now, here’s an example of a customer service cover letter introduction with no experience:

2. Focus on highlighting your people skills

The primary duty of a customer service representative is to interact with and help customers, ensuring they have a good experience and fixing any of their issues that arise in the process. To provide adequate customer service, you’ll need a range of soft skills, such as teamwork, communication, and empathy.

However, unlike writing a CV, you can’t simply create a skills list on a cover letter. Instead, you’ll need to give examples that outline your customer service experience. These examples must prove you have the right interpersonal skills to handle customer complaints and create an overall positive experience for each customer you serve.

Here’s an example of how to include your customer service skills in your cover letter:

My experience as a customer service representative at TESCO has helped me improve my organisational and leadership skills, and provided me with extensive knowledge of how to upsell services and products to clients. I also worked at Premier Inn in Central London as a Receptionist, providing information to an average of 100+ guests daily about the city, and ensured they had a great experience during their stay by fixing any issues they had with their room quickly and promptly.

3. Display your customer service accomplishments

Lastly, remember to include your customer service-related achievements in your cover letter. Without these achievements, the hiring manager won’t know how you performed at your previous job(s) and won’t have any metrics to judge your performance off of. Essentially, they won’t know if you’re worth interviewing, let alone hiring.

In customer service, you should focus on describing achievements like these:

• how many customers you serve daily
• innovative strategies you created to better and faster serve customers
• awards you’ve received
• your customer satisfaction rating

Additionally, don’t forget to include numbers to give the hiring manager a measurable, clear indicator of how you performed.

Here’s an example of how to include your accomplishments on your customer service cover letter:

• Increasing customer satisfaction by 22% annually by monitoring employee interactions with customers, providing constructive criticism, and intervening when necessary
• Reducing customer escalation rate by 15% by ensuring tactful and courteous resolution of client problems